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Orders
Below are some of are common questions about orders
How do I make a purchase?
To make a purchase, simply add your desired items to the cart and proceed to checkout by providing your shipping and contact information. Once your order is placed, our team will contact you via WhatsApp or phone call to confirm the details before dispatching your package.
How do I know if my order is confirmed?
Our dispatch team will contact you via WhatsApp or phone call to verify your order details and any special requirements. Once confirmed, your package will be shipped immediately and we will share the tracking details with you.
Can I change my shipping address after my order is placed?
Yes, you can update your shipping address when our team contacts you via WhatsApp or a phone call to confirm your order. However, once the order has been dispatched and handed over to the courier, no further changes can be made.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship internationally! For orders outside Pakistan, please note that shipping charges apply and 100% of the total payment must be made in advance via our company's bank account.
When will my order be shipped?
- Fast Delivery: Orders ships within 1–2 days.
- Free Shipping: Enjoy free delivery on orders above Rs. 3,000.
What is your return policy?
- Easy Returns: Eligible products can be returned or exchanged within 7 days of delivery.
- Condition: Items must be unused and in original packaging.
- Support: For assistance, contact us at info@glowdrops.pk within the return window.
How long will it take until I receive my order?
- Fast Delivery: Will arrive in 3–5 working days across Pakistan.
- Free Shipping: Enjoy free delivery on orders above Rs. 3,000.
- Nationwide Coverage: We deliver safely to all major cities and towns in Pakistan.
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